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Receives
telephone requests for price quotations, purchase orders, order changes,
adjustments, and cancellations directly from domestic customers, original
equipment manufacturers, and distributors. Achieves and maintains rapport
with customers and works to give them the best possible service.
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Uses
a CRT to retrieve customer information, stock status information, the status
of purchase orders, and to make changes on customer purchase orders. Ensures
that correct codes are used for retrieving and inputting information.
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Follows
up on inquiries by checking computer runs on CRT for delivery information.
Works closely with expeditor in production control regarding deliveries of
scheduled shipments.
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Handles
the needs of sales representatives and customers by area of the United
States.
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Makes
price quotations immediately by phone on price book items. Prepares forms
for price quotations on items not contained in price book and forwards to
clerk for preparation of quotations.
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Checks
with credit department concerning credit status of customer when rush orders
are received.
-
Contacts
distributors or checks computer printouts sent to us by customers to locate
requested items in order to meet customer's delivery requirements. Relays
this information to customer.
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Maintains
files of active orders and posts activity such as change notices, scheduling
changes, partial shipments, and credit changes.
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Prepares
paperwork (original purchase order, copies of invoice, and return goods
memo) to be given to accounting department for credit or debit to be issued.
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Handles
government orders as a backup when necessary.
