Job Info
Job Title: Operations Manager
Location: Jessup, MD
Job Number: 11109
Posted Date: 12/9/2019
Job description

Pete Pappas & Sons is looking for an experienced and highly organized Operations Manager.  The Operations Manager will work closely with the Executive Team, Production and Sales to evaluate, plan, organize and manage all aspects of the warehouse operation including, but not limited to receiving, selecting, quality control, inventory, equipment maintenance and projects, compliance and employee leadership and development.


  • Oversee all of operations and support staff within the warehouse, transportation and inventory control departments.
  • Coach, develop and mentor staff through effective use of continuous feedback and communication.
  • Set Operational goals and objectives that are aligned with the company’s strategic sales plan.
  • Establish KPIs for the Operations Department and ensure the team executes based on established operational goals.
  • Partner with Leadership Team and Sales staff to drive initiatives, objectives and action plans.
  • Monitor progress of goals and action plans.  Provide regular reporting of results to Leadership Team.
  • Provide daily direction to support group managers.
  • Ensure that all direct reports are properly trained in their necessary duties and suggest training to improve required job skills.
  • Develop standardized training program for new hires within the department.
  • Evaluate and recommend improvement within the department to enhance efficiencies.
  • Responsible for hiring new employees, training, disciplinary procedures, performance reviews, and recommendations for pay increases.
  • Ensure that all Warehouse, Transportation and Inventory Control SOPs are followed and developed as necessary.
  • Review weekly warehouse and transportation schedules for adequate staffing levels.
  • Work closely with Sales Team to service customers at the highest level.
  • Participate in daily Sales and Operations meetings and provide update on the department.
  • Review inventory reports daily to ensure that product is stored correctly to follow FIFO, cycle counts are completed and inventory reconciled.
  • Recommend capital expenditures for acquisition of new equipment to increase efficiency and services within the operations department.
  • Promote safety throughout operations. Ensure that accident procedures are followed and corrective actions are taken.
  • Follow all company policy and procedures which include compliance to food safety and HACCP program requirements.


  • Bachelor’s degree or comparable combination of education and work experience.
  • Minimum of 5 years distribution management experience.
  • Effective communication and customer service skills.
  • Ability to thrive in a fast-paced environment and consistently meeting tight timelines.
  • Ability to manage the pressure associated with deadline-oriented atmosphere, customer service issues and multi-shift operation. Demonstrate skill in making independent decisions in support of company policies and procedures in a timely manner.
  • Must be proficient with computer and appropriate software.
  • Ability to solve practical and analytical problems.
  • Experience in the use of material handling equipment (forklift, electric pallet jack) required.
  • Minimum of 3 years fresh fruit and vegetable experience preferred.
  • Knowledge of USDA fresh fruit and vegetable grading standards preferred.
  • Knowledge of DOT regulations preferred.

*Compensation is competitive and based upon experience. The company offers medical, dental, vision, paid time off, 401(k) retirement plan, life insurance, short term and long term benefits.

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Equal Employment Opportunity Employer. M/F/D/V.