Job Info
Job Title: Quality Control & Operations Manager
Location: Miami, FL
Job Number: 11190
Posted Date: 2/11/2020
Job description

Position Summary:
The QC & Operations Manager is responsible for making sure adequate quality produce is received and shipped according to customer specs and ensuring overall execution from an operational standpoint.  This is done by inspecting inbound produce shipments, managing physical inventories, communicating effectively to the Director of Operations and executing outbound orders that guarantee delivery to the customer.  The position requires an understanding of USDA grading standards and familiarity with retail, wholesale and foodservice produce specifications.  The proper candidate should be knowledgeable and consistent in their inspections and be communicative with all reports.  

This position requires up to 50% travel to various growing regions and cooler facilities that are both within and outside of the United States.  The QC & Operations Manager must be flexible with time periods of up to three months at a time working remotely and be able to travel internationally. 

Minimum Requirements:

  • Education & Experience
    • High School Diploma or equivalent
    • Prior experience working in the fresh fruit and vegetable industry preferred
    • Knowledge of produce grades and standards preferred
    • Experience in a quality control or inspector capacity preferred
  • Skills & Characteristics
    • Convey professional etiquette when dealing with stakeholders (e.g. staff, customers, suppliers)
    • Consistent, dependable and communicative
    • Bilingual (English and Spanish)
    • Be a team player, supports others in the organization when not busy
  • Technology
    • Proficient with use of MS office and other productivity apps
    • Working knowledge of Famous Software preferred but not required
    • Skilled at using various technology, including Windows or IOS-based PCs, tablets and phones.
  • Other
    • Must be able to work in the U.S. and travel internationally
    • Able to spend up to three months at one period working remotely (either within or outside the U.S.)
    • Maintain a current, valid driver's license (commercial not required)
    • Able and willing to work extended hours, including weekends, on an alternating schedule
    • Able to stand, bend and walk throughout the day, sometimes for extended periods
    • Able to lift up to 50 lbs.
    • Able to work in a cold environment

Key Accountabilities of Quality Control Position:

  • Conduct on-site, fresh product inspections based on USDA grading standards and determine whether product meets or fails to meet grade requirements.
  • As needed, personally visit various cold storage and/or growing facilities and inspect product, providing timely and accurate sourcing information to the Director of Operations.
  • Develop good rapport with warehouse and dispatch staff at various locations.
  • Generate inspection reports and include pictures of inbound product, pallets and temperatures as applicable.
  • Provide timely and accurate reporting to the Director of Operations and other contacts, if instructed to do so
  • Conduct and document inspections of product packaging, with photographic evidence, where issues such as leaning or broken pallets, crushed boxes or other non-conformances (e.g. staples, dinginess, signs of pests, etc.) are present, and communicate such results to the Director of Operations.
  • Stage product on floor by order, following directives provided by the Director of Operations to ensure product meets customer specifications.
  • Evaluate if product needs to be reworked, returned to shipper and/or disposed and communicate said findings to the Director of Operations.
  • Liaise between other QC Inspectors, the Outside QC / Buyer and others as needed on product rework (e.g. restacking, repacking, conditioning) issues.
  • Develop an understanding of customer quality specs to improve QC and staging activities.
  • Participate in ongoing training efforts to develop knowledge of produce grades and standards.



  • Complete bi-weekly physical inventories of fresh produce and have a constant general understanding of inventory status at any given moment.
  • Work as liaison between warehouse facility and Food Safety Manager to identify any food safety concerns that may be present and manage corrective actions accordingly.
  • Directly manage the ordering and execution of any and all USDA inspections that may be necessary
  • Under guidance from the Director of Operations, guarantee all outbound shipments meet the necessary customer count and quality specs
  •  Oversee any and all repack operations to ensure flawless execution from both a quality and quantity standpoint
  • Provide support required from an operational standpoint that assists the general goals of the company


      Please forward resumes to recruiter@farmdirectsupply for consideration.

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Equal Employment Opportunity Employer. M/F/D/V.