Job Info
Job Title: Routing Logistics Manager
Location: Watsonville, CA
Job Number: 11305
Posted Date: 5/11/2020
Job description

Second Harvest Food Bank provides over 8 million pounds of food assistance annually, to over 55,000 people per month, through its network of 200 member agencies and programs. By increasing access to healthy food, Second Harvest is making a profound impact towards growing a healthier community.

The Routing Logistics Manager is responsible to develop and maintain an efficient routing and scheduling system for Agency Deliveries, Food for Children, Passion for Produce, Food Drives, Retail Rescue, Fresh Produce, Donation pick-ups, deliveries, and other special events. The Routing Logistics Manager supervises all SHFB Drivers ensuring that the Drivers meet all safety policies, food safety requirements, as well as US DOT regulations.

Essential Duties and Responsibilities:

  • Develop, supervise, and maintain an orderly process for the collection and delivery of food.
  • Schedule and supervise the work of all Drivers.
  • Maintain files of the driver’s temperature logs, cleaning schedules, vehicle inspection logs and mileage sheets.
  • Dispatch, schedule, and supervise incoming donations and the loading/unloading of product.
  • Monitor driver performance and truck routes using Fleet Complete monitoring system.
  • Work with Agency Relations and Nutrition Programs teams to maximize distribution of food and ensure highest level of customer service.
  • Work with Food Resourcing team to coordinate and increase retail food donations.
  • Maintain good communication with retail donors; ensuring our drivers are prompt, courteous and respectful.
  • Work with the receiving team to ensure product is received by correct categories.
  • Collaborate with Warehouse Manager to complete order pulling, packing, receiving, and other tasks with shared labor resources.
  • Assist the Facilities Manager in maintaining and monitoring a routine inspection/preventive maintenance program of all fleet vehicles and warehouse equipment, to comply with regulatory agencies and Feeding America policies.
  • Ensure the cleanliness of the fleet.
  • Communicate equipment maintenance needs and repairs with Facilities Manager.
  • Ensures proper inventory management by reviewing spot-checks of outbound orders.
  • Maintain CDL license and cover for driving if needed.
  • Prepare reports as needed.
  • Prioritize regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time-frame.

Leadership and Management

  • Directs, supervises, evaluates, trains, and motivates Driver staff based on department goals, performance metrics, and management best practices for operations.
  • Performs supervisory functions for the Drivers including: establishing staffing needs; establishing work schedules; orienting, training, developing, and assuring continuing education for staff; assigning work; accessing and managing performance; advocating for employees; resolving complaints; counseling, coaching, and mentoring; recommending/approving hiring, disciplinary actions, terminations.
  • Prepare and hold weekly and monthly Driver’s Meetings.
  • Maintains high staff morale by creating a positive working environment, excellent internal communication, and follow-through on staff development and recognition initiatives.
  • Leads a cohesive team with a strong understanding of complex operations, dynamics, and challenges.
  • Continually monitors and evaluates staff and provides guidance and discipline when necessary to meet the expectations of the organization.
  • Develops and maintains effective working relationships and deals tactfully, cooperatively, and effectively with staff members, volunteers, agencies, community organizations, growers, packers, processors, and potential donors. 
  • Communicates effectively and respectfully with people from different racial, ethnic, and cultural groups and from different backgrounds and lifestyles; demonstrates knowledge of and sensitivity to their needs.
  • Forges and maintains positive relationships with internal and external stakeholders (Internal: Second Harvest staff and volunteers. External: member agencies, food donors, vendors, and contractors).

Safety / Food Safety:

  • Implement and maintain safety policies and programs developed for our CDL Drivers.
  • Helps documents and implement food safety policies and best practices, and trains staff in these policies.
  • Partners with Safety Coordinator to identify and remedy safety concerns, champion positive safety practices, and comply with regulatory agencies and auditors, member of Safety Committee
  • Must participate and contribute to the annual review of SHFB Fleet Safety Program.
  • Ensure completion of and review of:
  • Vehicle inspection logs, binders, cleaning schedules, routing sheets, and temperature logs
  • Performs other duties as assigned.


Education, Training & Experience

  • At least two years of progressively responsible experience managing truck routing and scheduling that includes shipping and receiving, supervisory, administrative, and organizational experience.
  • Experience and knowledge about Cold Chain and refrigerated trucking in a consumer food channel.
  • Must be familiar with DOT Class A and Class B driver and vehicle requirements.
  • Must have knowledge of Quality Management systems.

Knowledge, Skills & Abilities

  • Knowledge of warehouse operations, shipping and receiving, inventory control, and food safety. Demonstrated experience developing, implementing, and maintaining SOPs required.
  • Knowledge of the principles and practices of supervision, training, evaluation and motivation.
  • Superior customer service skills, strong team player and relationship developer with staff, members of other agencies and community organizations, volunteers, donors, and funders.
  • Strong interpersonal skills to work effectively with others, motivate employees, and elicit work output.
  • Excellent oral and written communication including ability to prepare clear and concise written reports and verbal presentations.
  • Ability to work as a part of the management team to promote the vision and mission of Second Harvest.  This includes friendly communication, teamwork, employee satisfaction, and employee retention.
  • Self-starter with the ability to work independently and effective.
  • Excellent planning and organization skills.
  • Ability to work under pressure and coordinate multiple projects and processes simultaneously using staff and volunteer labor.
  • Ability to resolve conflicts and facilitate meetings.
  • Ability to interact positively with a diverse community of staff and volunteers.
  • Ability to use Microsoft Office software, databases, MS Ceres Navision, and/or other inventory/financial software programs.
  • Preferred: forklift certified

Physical Requirements

  • Able to lift to 50 pounds.
  • Able to see and read documents.
  • Able to walk up and down stairs.
  • Able to hear normal conversations on the phone and in person.
  • Able to work in a cold environment; indoors and outside.
  • Able to stand and walk for up to four hours.
  • Bi-manual dexterity and able to use a computer keyboard.


  • Must have access to a motor vehicle, valid auto insurance coverage, valid California Driver’s License, and a satisfactory driving record (as documented by a current MVR obtained by the Food Bank’s insurance carrier), for occasional driving on the job.
  • It is the responsibility of all SHFB personnel to participate in our Food Safety/Food Defense programs.

·       Bilingual English/Spanish strongly preferred.

  • In instances of a federal, state or locally declared emergency, Second Harvest is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.

Job Details: This is a full-time, regular, non-exempt position with an hourly rate of $20 - $25; depending on experience. Benefits include health, dental and vision insurance; life, long-term disability, AD&D, and long-term care insurance; 403b retirement fund; and generous paid time off.

To Apply: Please send cover letter and resume to  Position is open until filled.


Second Harvest Food Bank does not discriminate because of race, religion, religious creed, color, age, sex, sexual orientation, gender (including gender identity and gender expression), national origin, ancestry, marital status, medical condition, physical or mental disability, military service, veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, genetic information, genetic characteristics or any other legally protected status. The Food Bank also does not discriminate based on the perception that anyone has any of these characteristics, or is associated with a person who has (or is perceived as having) any of these characteristics.

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Equal Employment Opportunity Employer. M/F/D/V.